We are happy to assist you with whatever questions or concerns that you may have.
Question: How do I sign in as a new customer?
Answer: Under the section of LOGIN, there is a link that says “New User – Register Here”. Click on “Register Here”, and fill out the required information. Click the save button and a screen will advise you that your registration is completed and you are logged on. You will also receive an e-mail confirming your registration, and more details about your registration and how to log in
Question: How long does it take until I can place orders under my new customer number
Answer: You can start to place orders immediately once you are registered.
Question: How do I place an order?
Question: To place an order, you need to ensure you are logged into the system. The fastest way to order is to click on browse catalog, then search catalog. After selecting the appropriate vehicle, you will then receive the Main Category selection box.
After making a selection from the Main Category i.e. Brake & Wheel Bearings, you will then get a sub-category selection box. Then make a selection from the sub-category, i.e. Front Pad & Shoes, Rotors and Drums and then a list of products will be displayed.
When you find the item you wish to purchase, ensure the quantity is correct and click on the blue cart. A pop-up window will appear advising you what item number and quantity has been added to your cart. When finished with putting your items in the cart, scroll to the bottom of the page and click on the Checkout box.
You will then be forwarded to the Order Summary Page. You may change the ship to address if necessary by filling in the information, as well giving your order number and any special comments.
Question: How do I check to see if an order has shipped?
Answer: Once you are logged in, click on Ordering on the left side menu, and then order status. You can type in a range of dates to see more than one order and what the status is
Question: Can I see what orders I have placed for a specific part?
Answer: Click on Reporting on the left side menu, and then on Purchases by Part #. Enter in the part number, or use the drop down box, and it will show you all your orders for that part. You can also select a date range to see your orders for a selected period of time
Question: How do I find my order # to look up my order?
Answer: Your process # is the same as your web confirmation number
Question: Where can I see the promotions that are currently running?
Answer: Click on Customer Service on the left hand menu, and then click News and Offers. All promotions or special offers will be listed under this section. You may also see “Banners” on the home page with the promotions, which you can click on for further details
Question: Can I look up parts by a certain manufacturer?
Answer: Yes, you can. When you go through Browse Catalog on the left side menu and select any search catalog feature, you will be asked to select your vehicle, and the type of parts you are looking for, i.e. front brake pads.
After you have finished with your selections, the results will automatically be shown by vendor in alphabetical order. All you need to do is scroll down the screen to find the manufacturer you would like to see.
Question: Who should I contact if I’m not sure what to do?
Answer: Click on the “CONTACT US” link at the top right corner of the screen. Information including contact name and phone numbers will be listed on this site.
Question: Why am I being charged a surcharge on orders less than $50.00?
Answer: Surcharges apply to phone orders because we are not a retail store, but we will sell to the general public over the phone if you can order at least $50.00. Due to the fact that we work on such a slim margin that any sales less than $50 are actually a loss to process. Please order online to avoid the $50 minimum order requirement. It requires less labor for us and we pass those savings to you.
Question: What is your return policy?
Answer: We want you to be happy with the product we sell you and the price you paid. If you have a problem let us help you solve it by calling us, we may have a solution. If you don't want a solution and just want to return it then here are our return policies: There are no returns on electrical parts as no one wants to buy a part that was returned after it was plugged in due to the hidden possibility that it was damaged. We also will not accept special orders back as you need to decide what you need before ordering not after. There is a 20% restock fee for acceptable returns which include only items that are returned in the original packaging and in re-sellable condition. Restocking fees can be avoided by accepting your refund as an in-store credit. The original invoice is required so we know how much to refund you. Finally you must return unwanted items within 30 days of purchase. Return shipping is at the expense of the buyer unless we looked up the part with your VIN number and the car manufacturers info says it is wrong. We found this policy fair for both of us.
Question: How will I be refunded?
Answer: When you follow our return policy: Restocking fees can be avoided by accepting your refund as an in-store credit. If you paid by Credit card you will be refunded the same way. Payments made by approved company checks will be refunded by our company check unless you wish to leave it as an open store credit. PayPal will be refunded via PayPal. Cash refunds are not allowed.
Question: When should I expect a refund?
Answer: Refund checks take 5-10 business days to process. PayPal and credit cards will be refunded in 1-3 business days.
Question: What is my warranty?
Answer: The simple answer is that all parts have at least one year warranty but some parts have up to a year warranty based on the manufacturers policy. The longer answer is: ALL EUROPEAN AUTO SUPPLY INC WARRANTIES IT’S PARTS TO BE FREE OF DEFECT IN MATERIAL AND WORKMANSHIP AND WILL FUNCTION TO MANUFACTURERS SPECIFICATIONS UNDER ORDINARY INTENDED USE AND SERVICE, FOR A PERIOD OF TWELVE MONTHS AFTER DELIVERY. ALL EUROPEAN SHALL REPLACE OR REFUND AT ITS SOLE DESCRETION ANY DEFECTIVE PART COVERED BY THIS WARRANTY ONLY AFTER ALL EUROPEAN AND/OR THE MANUFACTURER HAS INSPECTED AND DEFECTIVE. THIS WARRANTY DOES NOT COVER DEFECT OR MALFUNCTIONS WHICH RESULT FROM CAUSES BEYOND ALL EUROPEANS CONTROL, INCLUDING, WITHOUT LIMITATION; UNUSUAL PHYSICAL OR ELECTRICAL STRESS; ACCIDENT,NEGLECT,ABUSE, MISUSE, OR OTHER ABNORMAL MISUSE.;PRODUCT REPAIRS OR ATTEMPTED REPAIRS BY AN UNAUTHORIZED PERSON;IMPROPER SERVICING OR INSTALLATION,THIS WARRANTY SHALL EXTEND ONLY TO THE ORIGINAL PURCHASER AND SHALL BE VOID IF ANY LABELS OR OTHER PERMANENTLY AFFIXED MARKS ARE REMOVED, ALTERED,OR DEFACED THE AFORESAID WARRANTY IS THE ONLY WARRANTY MADE BY ALL EUROPEAN WITH RESPECT TO THE PRODUCTS AND IS IN LIEU OF ALL OBLIGATIONS OR LIABILITIES ON THE PART OF ALL EUROPEAN FOR DAMAGES ARISING OUT OF OR IN CONNECTION WITH THE SALE, USE, OR PERFORMANCE OF THE PRODUCTS, INCLUDING WITHOUT LIMITATION, ANY LOST PROFITS OR ANY OTHER CONSEQUENTIAL, INCEDENTAL, SPECIAL OR EXEMPLARY DAMAGE OF ANY KIND. THERE ARE NO WARRANTIES WHICH EXTEND BEYOND THE DESCRIPTION CONTAINED HEREIN.
Question: When will you ship my order?
Answer: We make every effort to ship all in-stock items out the same day when ordered by 3:30pm Eastern Standard Time. We have over 99.9% fill rate from our own stock when we show it on hand. If we cannot fill your order, we will attempt to reach you by email and phone number if you gave it to us.
Question: How do you ship?
Answer: We primarily use UPS Ground shipping and if your in stock order is placed by 3:30EST you should expect it delivered in 1-4 business days Monday thru Friday). The other option is USPS Priority Mail and if you choose this method and it will fit in the USPS box it is expected to arrive in 2-3 (usually 2) days (except Sunday)
Question: How do I return a part?
Answer: Call or email us at firstname.lastname@example.org to get a Return Authorization # on the part you wish to return or another possible solution based on you individual issue. Our sales team will help you. If you do end up shipping it back, make sure to use a method that offers tracking and insurance to protect your refund or exchange. Using the exact same packaging material which meet UPS and USPS standards. Do not just throw in a box and send it back as the damage rate on improperly packaged parts is very high and insurance never covers these packages.
Question: How do I know the springs you offer are correct when there seems to be so much confusion surrounding the right fit from others suppliers?
Answer: We take the correct springs very seriously. We pay a lot of money to have the factory information available from Audi, VW, Mercedes, Porsche, Volvo, Saab and BMW/Mini to be able to run your VIN (vehicle ID Number) and see exactly which springs your vehicle came with. The only times we ever seem to run into problems are when customers order springs without letting us verify the correct number by their VIN or of the vehicle was modified.
Question: What level of quality are the springs you sell?
Answer: We carry almost exclusively 2 Manufacturers of springs. Kilen from Sweden and Suplex of Germany. Kilen is the sister company of the more popular Lesjofer and made in the same plant to the same quality standards for over 100 years. The Kilen springs often offer an improved design to the tapered wire design used for many BMW models and will not fail the same way the originals did. Suplex is TUV approved which is the equivalent to the DOT of Germany. This is a Certificate that few spring manufacturers have obtained. We could not find a spring manufacturer with higher standards.
Question: What fluid can I use?
Answer: This is a very tricky question. The answer is of course, whatever your vehicle manufacturer recommends. The problem is finding out what that is. We recommend visiting the Amsoil website www.amsoil.com for very helpful cross referencing data including capacity and specs. Always verify before adding any fluid from anyone including us. The wrong fluid can often cause major damage and cost to repair.
Question: What kind of quality can I expect from All Euro?
Answer: Our goal here at All European is to provide the best quality product at the best price for that quality part. We do what we can to stay away from Chinese parts and in this world that is tough but we always try to buy directly from the original manufacturers first. We may also have an economy brand too but we are still very selective and although they may cost a little more than their Chinese counterparts we are proud of all of our brands. If you're not sure which brand to choose just ask.
Question: Explain your Core policy.
Answer: A core charge is an extra charge beyond the cost of the part that acts like a deposit to insure you return the old one. We do require that your old unit (core) be in rebuildable condition and complete as we sold it to you. Anything less than complete and rebuildable may be rejected as a core. Often if a core is not rebuildable it is due to things like physical damage from an accident or during removal. Cores may be rejected if they are obviously not rebuildable. Others may need to be sent to the respective rebuilder to decide if it can be rebuilt which can take weeks or more. Your rebuildable core must be returned within 30 days to be credited. Please call before purchasing if you are not sure of the condition of your core to avoid the loss of a deposit.
Question: What should I do if I discover that my item is received damage?
Answer: Step 1. Save everything you received including all boxes and packing materials. Step 2. Contact us by email or phone to report the damage within 3 business days so we can report the issue to the carrier and get another one on the way to you. Step 4. Wait for the carrier to come back out to pick up and inspect the complete package for evaluation. (usually 1-3 days). No credit shall be issued unless these steps are followed.
Question: How can I pay for my purchase?
Answer: We accept Visa, Mastercard, Discover, and PayPal. No personal checks, No UPS C.O.D. shipments. Business checks are only accepted after an approval of a check acceptance application available upon request.
Question: What is the difference between Genuine and OEM and Aftermarket?
Answer: Here is a great explanation from Wikipedia when searching "OEM": "An Original Equipment Manufacturer (OEM) is a company that produces parts and equipment that may be marketed by another manufacturer. For example, if Acme Manufacturing Co. makes power cords that are used on IBM computers, Acme is an OEM. The term is also used in several other ways, which causes ambiguity. It sometimes means the maker of a system that includes other companies' subsystems, an end-product producer, an automotive part that is manufactured by the same company that produced the original part used in the automobile's assembly, or a value-added reseller." "When referring to auto parts, OEM refers to the manufacturer of the original equipment, that is, the parts assembled and installed during the construction of a new vehicle. In contrast, aftermarket parts are those made by companies other than the OEM, which might be installed as replacements after the car comes out of the factory. For example, if Ford used Autolite spark plugs, Exide batteries, Bosch fuel injectors, and Ford's own engine blocks and heads when building a car, then car restorers and collectors consider those to be the OEM parts. Other-brand parts would be considered aftermarket, such as Champion spark plugs, DieHard batteries, Kinsler fuel injectors, and BMP engine blocks and heads. Many auto parts manufacturers sell parts through multiple channels, for example to car makers for installation during new-vehicle construction, to car makers for resale as automaker-branded replacement parts, and through general merchandising supply chains. Any given brand of part can be OE on some vehicle models and aftermarket on others."